Can I pay by credit card, ACH or electronic payment?
Yes. Contact our Accounts Receivable department or one of our friendly customer service representatives to process your payment. You can also set up your account to have payments applied automatically to your credit card each billing cycle. We also offer ACH and electronic payments as well. Accounts Receivable: (816)-285-0124 / Customer Service: (816)-471-1004.
Can I receive a list or printout of my deliveries each day?
Yes. We can automatically generate a report each morning of your previous day's deliveries with the price of each delivery included. Contact a customer service representative to have this feature added to your profile. You can also generate your own reports and review your daily orders if you are registered as an on-line user.
Can more than one person in my company use the on-line ordering system?
Yes. Simply fill out the registration form for each individual authorized to place orders on line. Once set up, an Administrator can add as many as needed from your company.
Do you offer Dock High service?
Yes. We have a fleet of vehicles that can accommodate all of your transportation or delivery needs.
How can I find the status of my order or a proof of delivery (POD)?
Order status and proof of delivery (POD) can be found by using On-Line Order System. If you are not yet registered, visit our On- Line Order page and fill out the information on the right side of the page. You can also find the status of your order or POD by calling one of our friendly customer service representatives: 816-471-1004.
How can I save my weight information when entering an on-line order?
With our system, you can enter each item or package separately. Following are a few easy steps:
  • Enter the number of packages
  • Click on the "Specify Items" link and a pop-up will appear
  • You can either a) enter each package separately with the actual weight and click "Save and Close" or b) enter the combined weight of all packages on one line item and click "Save and Close".
  • If you continue to have problems with saving the weight for your on-line order, contact a customer service representative: 816-471-1004 or our on-line support representative: 816-285-0119.
How do I place an order on line?
Select Login from the top menu to access our on line ordering system. If you are set up for on line ordering, fill out the registration information on the left side on the On-Line Order page.
How do I set up an account?
Very easy! You can either fill out our credit application found under Forms & Documents and fax it to us or contact one of our customer service representatives at 816-471-1004.
If multiple deliveries are going out at the same time, do I need to call them in?
Multiple deliveries can be called in, scanned in, placed on-line or they can be faxed in to 816-471-5999. Once entered, one of our customer service representatives will confirm entry into our system. Multiple deliveries that occur to same locations and/or same frequencies can be setup once and used repeatedly without you having to enter anything. Please contact one of our customer service representatives for the right solution for you.
Once I receive a quote on a delivery, will the amount ever change?
Quotes will change if additional charges apply. Additional charges may apply if there is waiting time for the driver for loading or unloading, if weight is a factor in the cost and the weight changes, or errors with information provided by the customer. Quotes are valid for 30 days.
What are your different service levels?
We have several different service types or levels. Please visit the Services page for more information. Contact our sales department or customer service for additional services or specifics on each service we offer.
  • Four Hour Service: Must be called in or entered on line by 1:00pm
  • Two Hour Service: Order must be called in or entered on line by 2:00pm
  • Sameday service
  • Next Day Ground
  • Next Day Priority
  • Urgent Service: Direct Non-Stop delivery between 45 and 60 minutes to most KC Metro locations
  • Express Service: Delivery between 60 and 90 minutes to most KC Metro locations
  • Straight Truck/Tractor Trailer Services: Same Day / Four Hour / Express / Out of Town
What do I do when I get an error "Address Will Not Validate" when entering an order on line?
Verify the address is complete and spelling is correct. Sometimes the system does not recognize abbreviated words or highways. If you continue to have problems with this error, contact our on line ordering specialist or customer service for assistance in completing your order and fix the address for future reference.
What if I forget my on-line password?
Once a password is entered into the caller profile it is protected and not readable, if you forget your password please contact one of our customer service representatives and provide a new password.
What services do you offer?
You can find detailed information on our services by clicking the Services link on our menu. We offer the following courier services:
  • On Demand Local Courier
  • On Demand Local Dock High
  • On Demand Local Tractor
  • Scheduled Route
  • Medical or Lab Specialty
  • Legal Specialty
  • Bank Deposits
  • Inter-Office Mail
  • Dedicated Driver
  • Expedited Out-of-Town Delivery
We offer the following freight services:
  • Warehousing
  • Distribution
  • Cross Docking
  • Freight Forwarding/TL/LTL
Please contact our sales department if you need additional information or have specific questions at 816-285-0140
When can I place an order?
Anytime. We actually operate 24 hours a day, 7 days a week. You can place orders any time, any day, 365 days a year!
Why is there a fuel surcharge?
Due to increases and continuous fluctuating gas prices, fuel surcharges are added to every order. Our delivery price remains constant and fuel surcharges are added to cover the additional cost of transportation associated with higher fuel costs..